Last Updated: September 2, 2026

At Paradyze, we aim to provide a smooth and reliable shopping experience. This Shipping & Return Policy explains our delivery, return, replacement, and refund procedures.

1. Shipping & Delivery

We currently deliver orders across available serviceable locations in India.

Orders can be placed using either Cash on Delivery (COD) or Prepaid Payment options, where available.

Delivery Time

Orders are generally delivered within 10 days from the date of order confirmation.

Actual delivery time may vary depending on:

- Delivery location

- Courier availability

- Weather conditions

- Public holidays

- Unforeseen logistical delays

- Other circumstances beyond our reasonable control

We will make reasonable efforts to ensure your order reaches you within the expected delivery period.

2. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

- Full name

- Mobile number

- House/building details

- Street/locality

- City

- State

- PIN code

Paradyze is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

3. Cash on Delivery (COD)

For eligible locations and products, customers may choose Cash on Delivery at checkout.

The customer must pay the applicable order amount to the delivery partner at the time of delivery.

Repeated refusal of COD orders or providing false delivery information may result in restrictions on future COD orders.

4. Prepaid Orders

Customers may also pay for eligible orders online through the payment options available at checkout.

Once a prepaid order has been successfully placed and payment has been confirmed, the order will be processed for delivery.

5. Return Policy

Paradyze offers a 8-day return window.

Customers may request a return within 8 days from the date the order is delivered, subject to the conditions mentioned below.

Return Conditions

To be eligible for a return:

- The return request must be submitted within 8 days of delivery.

- The product should be unused and in its original condition.

- The product should not be damaged, washed, altered, or worn.

- Original tags, packaging, and accessories should be retained where applicable.

- The product should be returned in suitable condition for inspection.

Returns that do not meet these conditions may be rejected.

6. Wrong, Damaged or Defective Products

If you receive:

- A wrong product

- A damaged product

- A defective product

- A product different from what you ordered

please contact Paradyze as soon as possible after delivery.

We may request photographs, videos, order details, or other information to verify the issue.

After verification, we may provide an eligible replacement, return, or refund according to the circumstances and applicable policy.

7. Return Request Process

To request a return, contact us using the details provided below.

Please provide:

- Order details/order number

- Customer name

- Contact number

- Reason for return

- Relevant photographs or videos, if requested

Our team may review the request before approving the return.

8. Refund Policy

If a return is approved and a refund is applicable, the refund will be processed after the returned product is received and inspected, where applicable.

For prepaid orders, eligible refunds will generally be processed through the applicable payment method or payment service provider.

For COD orders, Paradyze may require valid bank account or other payment details to process an eligible refund.

Refund processing and crediting times may vary depending on the payment provider or bank.

9. Exchange / Replacement

Where applicable, Paradyze may offer a replacement or exchange for eligible products, subject to product availability and the applicable return conditions.

If the requested replacement product is unavailable, an eligible refund may be offered instead.

10. Non-Returnable Situations

A return may not be accepted where:

- The return request is submitted after the 8-day return period.

- The product has been used, washed, worn, altered, or damaged by the customer.

- Original tags or packaging have been removed or are missing where required.

- The product has been damaged after delivery due to improper handling.

- The customer is unable to provide sufficient information required to verify the return.

- The return does not meet the applicable eligibility conditions.

11. Shipping Charges

Any applicable shipping or delivery charges will be displayed during the ordering or checkout process where applicable.

Shipping charges may not be refundable in certain return or cancellation situations, subject to applicable law and the circumstances of the order.

12. Order Cancellation

If you wish to cancel an order, please contact Paradyze as soon as possible.

Cancellation may not be possible once an order has been shipped or handed over to the delivery partner.

For COD orders, cancellation requests should be made before shipment whenever possible.

13. Contact Us

For questions regarding shipping, returns, replacements, or refunds, please contact us:

Paradyze

Email: Paradyzeistore@gmail.com

Phone: +91 9536349243

Business Address: Dibai, Bulandshahr, Uttar Pradesh, India

Website: Paradyze

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By placing an order with Paradyze, you acknowledge that you have read and understood this Shipping & Return Policy.